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7

CUSTOMER INFORMATION

If You Use 900 Pay-Per-Call Services

You have rights we’d like you to know about: (under the

Federal Telephone Disclosure and Dispute Resolution Act)

900 Call Blocking is available through your local business

office.

You have 60 days after receiving a bill to dispute 900 pay-

per-call errors. While the errors are in review, you have the

right to withhold payment for the disputed charges, and

no collection activity will be brought against you for those

charges. (If the charges are found legitimate, the long dis-

tance carrier or information provider may start a collection

process against your account.)

Your local and/or long distance service cannot be discon-

nected if you fail to pay your 900 charges. (If you do not

pay legitimate 900 charges, the carrier has the right to

block your 900 access.)

You should not be billed for pay-per-call services that do

not comply with federal laws and regulations.

If you have any questions about 900 pay-per-call services,

give us a call or stop by our office.

Local

452-3022

. . . . . . . . . . . . . Long Distance

800-252-1799

100 Redbud Rd. . . . . . . . . . . . . . . . . . . . . . . Virginia, IL 62691

Consumer Information

Personnel are on duty during regular office hours to answer

your questions or listen to any complaints you may have

concerning your service, your bill,

Company billing practices and deposit

requirements. If they cannot resolve

your complaint to your satisfaction,

please ask to speak to a supervisor. If

the supervisor cannot help you, call the

Consumer Affairs Division of the Illinois

Commerce Commission.

527 E. Capitol Avenue – Springfield:

1-800-524-0795

TDD Number – 1-800-858-9277

PUBLIC NOTICE

Cass Telephone Company is designated as an Eligible Telecommunications Carrier by meeting the guidelines of the Federal

Communications Commission and the Illinois Commerce Commission. We have been offering quality telephone services

since 1898 and realize that basic service is a fundamental aspect of everyday life. We provide basic and enhanced services

at reasonable rates within our service territory. Basic services are offered at the following rates:

Monthly Service Charge Range (if appropriate)

*Single Party Residence Service

$19.90

*Single Party Business Service

$22.32

*Safety Line Service

$ 18.00

*Federal Subscriber Line Charge – Single line

$ 6.50

*Directory Assistance

(Each Call)

$ .65

Per Call

*Touch Tone Service

(Residence)

$ 1.70

*Touch Tone Service

(Business)

$ 2.42

*Toll Blocking

$ 2.00

Available at no charge for low-income customers that qualify.

*Emergency Services

$ .87

Surcharges for 911 services are assessed according to

government assessments.

Low-income individuals eligible for the Lifeline telephone assistance program may be eligible for discounts from these basic

local service charges through state-specified telephone assistance plans.

Basic and Safety line services are offered to all consumers in the Cass Telephone Company service territories at the rates,

terms and conditions specified in the Company’s tariff. If you have any questions regarding the Company’s services, please

call us at

217-452-3022

or

800-252-1799

. Visit our business office at 100 Redbud Road, Virginia, Illinois for further informa-

tion regarding our services.