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4

TELEPHONE

SERVICE CALLS

Telephone Service Calls

Ashland-Virginia-Chandlerville-Easton

To Obtain Assistance in Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial “Operator” (Zero)

To Report a Telephone Out of Order –

Chandlerville & Easton (No Charge to Calling Party) . . . . . . . . . . . . . . . .

800-252-1799

Ashland-Virginia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

452-3022

Service Descriptions

• Outside Lines:

As part of your monthly service, Cass Telephone Company is responsible

for your telephone lines to the demarcation box.

• Inside Wire:

If you have a maintenance agreement with Cass Telephone Company, the

inside jacks and wiring, including the wiring to the demarcation point, will be covered. The

telephone jacks and wiring must meet the standard followed by Cass Telephone Company.

• Telephone:

If you rent your telephones from Cass Telephone Company, they will be

maintained. The rental charges will be billed on your monthly bill. If you own your phones

and do not have maintenance – you are responsible for your own telephone equipment

and all repairs.

Self-Check Guidelines Before Reporting Trouble

If you have a problem with your service, these tips can help

determine the source and can help avoid a service charge.

Check all wires for signs of breaks or wear.

Check all cords for worn places, and check cord clips.

Check to be sure all cord clips are securely plugged in.

Check jacks to be certain they are securely mounted.

Check phones for stuck buttons.

Completely unplug any answering machines and cordless

phones.

To Check Your Telephone Line

Locate the demarcation box on the outside of your residence. Remove the cover, remove

modular jack from test jack, plug phone into the test jack. Listen for dial tone, attempt

to make a local call.

It is best to check all phones possible at the test jack.

If service is good at the test jack, the problem could be in wiring, jacks or other telephone

equipment.

If service sounds the same at the test jack, as it does inside, the problem may be in the line.

Remember:

If you own your own equipment, you are responsible for all equipment beyond

the demarcation point. This includes all inside wiring, jacks, and telephone equipment.

Please note you will be charged a repair visit if a telephone you own or your wiring is found

to be causing a service problem. Effective April 1, 1987, with deregulation of inside wiring

and leased telephone instruments, customers are charged for any repairs and visits Cass

Telephone makes as a result of inside wire or customer-provided equipment trouble if they

are not renting a phone, or do not have maintenance of their inside wiring.

To Discuss Bills, Moving Telephone, Credit Cards, etc.

Chandlerville & Easton (No Charge To Calling Party). . . . . . . . . . . . . . . . . . . .

800-252-1799

Ashland – Virginia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

452-3022

Buried Cable Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1-800-892-0123

(For Buried Cable Guidelines – See Page 2)