Background Image
Table of Contents Table of Contents
Previous Page  12 / 196 Next Page
Information
Show Menu
Previous Page 12 / 196 Next Page
Page Background

10

ILLINOIS RELAY SERVICE

As of June 1, 2001, residents in Illinois can dial 711 to reach

Illinois Relay, 7 days a week, 24 hours a day. Additionally, the

FCC has mandated that 711, three digit dialing to Relay, be

available nationwide. Relay service allows people who are

deaf, hard of hearing, or speech impaired and use a TTY, and

people who use standard telephones to communicate with

each other over telephone lines. The relay operator speaks to

the standard telephone user and types to the TTY user. There

is no cost for this service.

Relay service, which is required by state and federal law, is

funded by a small fee included in your monthly service charge.

The program is administered by the Illinois Telecommunication

Access Corporation (ITAC) on behalf of all local telephone

companies in Illinois. For more information about Relay, call

ITAC at

1-800-841-6767

V/TTY.

To use Illinois Relay, dial: . . . . . . . . . . . . . . . . . . . . . . 711

OR, the following traditional 10-digit numbers:

TTY Users . . . . . . . . . . . . . . . . . . . . . . .

1-800-526-0844

Voice Users. . . . . . . . . . . . . . . . . . . . . .

1-800-526-0857

TTY Spanish . . . . . . . . . . . . . . . . . . . . .

1-800-501-0864

Voice Spanish. . . . . . . . . . . . . . . . . . . .

1-800-501-0865

Speech to Speech . . . . . . . . . . . . . . . .

1-877-526-6690

VCO Users . . . . . . . . . . . . . . . . . . . . . .

1-877-526-1130

ASCII Users . . . . . . . . . . . . . . . . . . . . .

1-877-526-6680

Telebraille . . . . . . . . . . . . . . . . . . . . . . .

1-877-526-6670

What is it?

Illinois Relay Service is a 24-hour-a-day, seven-day-a-week

service provided by Cass Telephone Company in cooperation

with the Illinois Telecommunications Access Corp. (ITAC). The

service is a communications link between those who use a

Text Telephone (TTY) and those who use a standard voice

telephone. TTYs are special typewriter-style devices used by

persons who are hard of hearing, deaf or voice-impaired to

communicate over the telephone.

How Does it Work?

Specially trained operators relay conversations between TTY

users and hearing people who use a standard voice telephone.

The relay operator types the hearing caller’s spoken words

to the TTY caller. The operator then speaks the typed words

received from the TTY caller to the hearing person. The oper-

ator acts as a go-between throughout the entire conversation.

All calls made through the Relay Center are kept strictly

confidential.

Employees may not disclose any communi-

cation they have seen or heard, and no

record of the call is kept, other than

for billing purposes.

A special feature, known as

“voice carry over,” makes

it possible for a deaf or

hard of hearing caller

with good speech skills

to talk directly to the hear-

ing caller. With this feature, the relay

operator types only the hearing caller’s

voice response back to the TTY caller.

How do you Use the Service?

Callers can contact the Illinois Relay Center, located in

Chicago, by dialing a toll-free 800 number.

TTY Callers

Voice Callers

Dial 1-800-526-0844 Dial 1-800-526-0857

How are Calls Billed?

Calls completed throughout the Relay Center are billed at

regular telephone company rates. There are no extra charges.

For example, a person in Springfield calls a friend in Carbondale

using the Relay Center. The person will not be billed for the call

from Springfield to the Relay Center in Chicago, or for the call

from the Relay Center to Carbondale. The caller is billed only

for a direct call between Springfield and Carbondale.

Billing options include collect calls, calling card calls, calls billed to

a third number and person-to-person calls.

Who do I Call

In an Emergency?

Relay operators do not have access to

9-1-1 emergency centers. TTY users

should dial their local TTY emergency

numbers directly. If, during an emergen-

cy, the TTY caller provides a phone num-

ber that can be directly dialed, the relay

operator will attempt to complete the call.

Are Other Services Available?

ITAC also distributes TTY’s at no charge to qualified Illinois

residents. For more information on the TTY Loan Distribution

Program, or the Telecommunications Relay Service, write to:

ITAC

3001 Montvale Dr., Suite D

Springfield, IL 62704

1-800-841-6167 (Voice/TTY)